| Organization |
Better Business Bureau (BBB).
|
| Address |
1000 Broadway, Suite 625. Oakland CA 94607 |
| Phone |
866-411-2221 or 510-844-2000 |
| Fax |
510-844-2100 |
| E-Mail |
info@bbbemail.org |
| Hours |
9 a.m. to 4 p.m., Monday through Friday |
| Description |
A private nonprofit organization which provides general information about products and services. Provides background reports on businesses including their records of complaint handling performances. Provides consumer and business related publications and advice. |
|
Accepts consumer complaints against businesses and helps to resolve consumers' disputes through mediation and arbitration. Complaints accepted include misleading advertising, improper selling practices, non-delivery of goods or services, misrepresentation, unhonored guarantees or warranties, unsatisfactory service, credit/billing problems, and unfulfilled contracts. Does not handle complaints regarding employment practices, discrimination or the prices charged for goods or services unless they involve misrepresentation. |
|
Promotes ethical business standards and voluntary self-regulation of business practices. Sponsors BBBOnLine, an online program which regulates participating companies' World Wide Web sites. |
| Eligibility |
Certain eligibility standards are required for businesses to become members. |
| Fee |
Free for services. Membership fees vary for businesses. |
| Application |
Call. |
| Transportation |
BART (12th Street Oakland City Center Station) or AC Transit. |
| Accessibility |
Yes. |
| Language |
Limited to English. |
| Officer |
Gene O'Neil, Chief Executive Officer. |
|
