| Organization |
California. Public Utilities Commission (CPUC).
|
| Program |
Deaf and Disabled Telecommunications Program (DDTP). |
| Address |
1970 Broadway, Suite 650. Oakland CA 94612 |
| Phone |
Call Center: 800-806-1191 (voice in English); 866-324-8754 (voice in Cantonese); 866-880-3394 (voice in Hmong); 866-324-8747 (voice in Mandarin); 800-949-5650 (voice in Spanish) |
| Fax |
800-889-3974 |
| Text Telephone |
Call Center: 800-806-4474 (TTY in English) |
| Hours |
Service Center - 9 a.m. to 6 p.m., Monday through Friday |
|
Call Center (English and Spanish) - 7 a.m. to 6 p.m., Monday through Friday |
|
Call Center (English and Spanish) - 7 a.m. to 6 p.m., Saturday |
|
Telephone information (Cantonese, Hmong and Mandarin) - 10 a.m. to 4 p.m., Monday through Friday |
| Description |
Provides free specialized telecommunications equipment and services for people with difficulties hearing, seeing, speaking, remembering, or moving. Equipment is distributed through the California Telephone Access Program (CTAP). Equipment may also be available to small businesses that employ disabled people. Call the Outreach Request Line at 800-995-6831 to make arrangements for speakers and public education presentations. |
| Eligibility |
California resident who lives in a household with telephone service (service does not have to be in the individual's name). Eligible individuals may also be eligible for equipment at work. |
| Fee |
Free. |
| Application |
Disability must be certified by an authorized health care provider or other professional. Forms are available from the DDTP Web site or by calling 800-806-1191. |
| Transportation |
AC Transit and BART (19th Street/Oakland station). |
| Accessibility |
Yes. |
| Language |
American Sign Language (ASL), Cantonese and Spanish. Hmong and Mandarin are available by telephone only. |
| Officer |
Shelley Bergum, Executive Director. |
|
